Hey there! At VelvetK, we’re not just another faceless online store—we’re a small team of passionate folks who genuinely care about your experience. Ever since we started this journey, we’ve made it a point to personally respond to every email, whether it’s a question, a suggestion, or even just a friendly hello. (Fun fact: Our founder once spent an entire weekend replying to customer messages while sipping on way too much coffee!)
Got something on your mind? Don’t hesitate to reach out—we’re all ears. Here’s how you can connect with us:
Honestly, we wouldn’t be here without your feedback. Whether it’s a product request, a shipping hiccup, or just a "Hey, love what you’re doing!"—it all helps us grow. Last month, a customer’s suggestion led to us adding a whole new product line. So yeah, your input? It’s kind of a big deal.
Prefer typing over talking? Our live chat (bottom right corner) is manned by real humans during business hours. Or fill out our contact form—either way, we’ll get back to you pronto.
VelvetK started as a late-night idea between friends who were tired of impersonal shopping experiences. Fast forward two years, and here we are—still answering emails ourselves, still obsessing over product quality, and still remembering that time a customer sent us homemade cookies. (Shoutout to Linda from Portland!)
So go ahead, hit us up. We’re listening.
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