At VELVETK, we prioritize seamless delivery for your fashion essentials. Our team meticulously processes all orders within 1-2 business days, ensuring your curated apparel and accessories are packed with care. Whether you're updating your wardrobe with timeless staples or exploring statement pieces, our logistics network is optimized for reliability. We partner with trusted carriers to maintain consistent service standards across all product categories, from everyday wear to seasonal collections.

Processing typically concludes within 48 hours of order confirmation, excluding weekends and holidays. Transit durations vary based on destination proximity and carrier schedules. Most domestic shipments reach customers within 10-15 business days after dispatch. International deliveries may require additional processing at customs checkpoints, potentially extending the timeline by 3-7 business days. During peak seasons or unforeseen circumstances, slight delays might occur—we appreciate your understanding.

We offer tiered shipping options designed for flexibility:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Economy Shipping (10-15 Business Days): Automatically applied to orders totaling $60+

These rates reflect our commitment to balancing affordability with dependable service. Note that expedited shipping options may become available during checkout for time-sensitive needs.

Currently, we serve customers across North America, Europe, and select Asian territories. Some remote locations, including certain island nations and regions with postal restrictions, may be excluded from delivery coverage. During checkout, our system automatically validates your address against serviceable zones. For inquiries about specific destinations, please contact our support team prior to ordering.

Within 24 hours of shipment, you'll receive a confirmation email containing your unique tracking number and carrier details. This allows real-time monitoring through our partners' logistics portals. Should the tracking information not update within 72 hours of dispatch, we recommend checking your spam folder or reaching out to [email protected] for assistance. Our systems refresh tracking data every 6 hours to ensure accuracy.

While rare, logistical disruptions can occur. If your package exceeds the estimated delivery window by 5+ business days, please contact our support team at [email protected] with your order number. We'll immediately initiate carrier investigations and keep you informed throughout the resolution process. For lost shipments confirmed by the carrier, we offer reshipment or refund options at your discretion. Claims must be filed within 30 days of the original shipment date.

International customers are responsible for any customs fees, taxes, or import duties levied by their country's regulations. These charges vary by destination and are determined solely by local authorities. We declare all packages at their actual purchase value and cannot mark items as "gifts" to circumvent fees. To avoid surprises, we recommend consulting your national customs office for current rates before ordering. Note that delayed customs clearance does not constitute a shipping delay under our policies.