You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately with your order number. We recommend checking your order status in your account dashboard before requesting cancellation, as orders in the "Processing" stage can typically be canceled, while those marked as "Shipped" cannot.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Please note that certain items are non-returnable, including perishable goods, personalized products, and items marked as final sale. Shipping costs are non-refundable, and you will be responsible for paying return shipping costs unless the return is due to our error.
Once your return is approved, your refund will be processed within 5 business days. A credit will automatically be applied to your original payment method or store credit, depending on your preference and the original payment method. The time it takes for the refund to appear in your account may vary depending on your financial institution, but typically appears within 7-10 business days.
If you opted for store credit, you will receive an email with your credit balance information. Store credits never expire and can be used for future purchases on our website. Please note that sale items are only eligible for store credit refunds.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is visible in your account.
If you've done all of this and you still have not received your refund, please contact us with your order number and payment details. We will investigate the matter and work with our payment processor to resolve any issues. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help and will respond to your inquiry as quickly as possible.
Company Name: velvetk
Address: 3534 Rhode Island Avenue, Los Angeles, CA
Email: [email protected]
Phone: +1213-793-2911
Our customer service hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays.
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